I'm extremely upset and frustrated by the way Dogs Trust operate nowadays. When we adopted from them before, it was just a matter of choosing the dog you liked the look of, applying, meeting, and if you both clicked with each other, home check and off you go. Forward 15 years later when our dear old boy has passed away, we're in the position to adopt again. I see a lovely dog I like the look of, video, pictures and description are encouraging. I'm prepared to drive a long way for a meet. But DT don't want to do it like that. You have to fill in an application form for the 'type' of dog you are looking for and then THEY decide whether you are suitable or not. After answering all their questions, I wanted to discuss the dog I was interested in, only for them to tell me the dog had been returned 3 times, had a history of biting, was a nervous wreck, didn't like people and despite us having a quiet home in the country we would not be suitable! What upsets me is that they use cute videos, pictures and positive write-ups to lure you in to applying, then you give them information which you believe is pertinent to that dog, only for them to apply it as a broad-based, box ticking process for THEM to match you up to something else! I don't like to be sold to in this way. I like to feel a connection with a dog the old-fashioned way. I made a donation to DT in memory of my old dog. But I won't adopt from them again while they use these methods.