Was a loyal customer for yrs and then had a issue with my boiler ,booked earliest appointment with a engineer on line which was two weeks ,contacted them by phone 50 mins to answer call ,arranged new appointment in a weeks time a Thursday ,took day off work and on the wed recieved a message on my phone that they where now coming Friday because i had 2 appointments in the system ?contacted them again another 60 mins on phone confirmed the engineer would come Thursday ,got up Thursday bzxi message said engineer would be voming Friday phoned baxi told me deffo not coming Thursday phoned D and G back said nothing yo do with them even though i paid them ? .i have asked for my payments back but have had no feedback yet a kknth after my issues and they have escalated my problems 3 times .No way would i recommend these to any one looking for cover