I have been a customer of Domestic and General for years and years and have always found them to be reasonably good but this year they have been giving lousy service. Missed appointments, bungled repairs and each time a 3 week's wait for another appointment. There are numerous phone numbers to ring but whatever options chosen you always end up getting cut off because they are busy and told to contact them online. If you try to book an appointment online or try to make contact with customer services it automatically cancels at the end. The latest drama has been with our 4 year old Indesit tumble dryer that smelt of burning, billowed smoke and finally went off with a bang at the end of November. Three weeks of wet washing, another cancelled appointment and finally an engineer who didn't turn up at all this morning. Our daughter is a teacher, teaching face to face regardless of the pandemic, she has two babies and Domestic Insurance has totally let us all down. One of the most frustrating and worst customer service experiences I have ever encountered. They certainly don't deserve the one star I had to give them.