Firstly you ring them (auto attendant) tells you to fill in the online form, you fill the online form in it fails to submit. So you work your way through the autoattendant and eventually get an agent who tells you he's got an engineer coming next day. Engineer doesn't turn up, on ringing the company they've farmed it out to they inform you they don't support your product. So back to the website to complain, waiting for a reply to another form filled in. It's taken me ages and I've spent my time looking at the reviews. How can a company like D&G still keep running with such poor performance? Also the reviews for the company they use are also poor, so goodness know when I'll see a fix!