Have had a D & G policy for 4 1/2 years. Candy Washing machine has broken down error code pointing to needing a new motor. D & G advised me because of covid and due to social distancing they are doing reduced calls and the earliest engineer appontment is the 11th March which is in twelve days. Not quite sure what social distancing has to do with fixing a washing machine, needing to wash work clothes etc every day at the moment a possible two week wait doesn't work for me. They also advised I can source my own repairs up to £200 and they will reimburse me on receipt of the invoice. Spent 4 hrs being passed between D & G and Candy because D & G sell the policy but they don't have their own engineers and use the manufactures. So I am stuck with a useless D & G policy and a useless Candy 10 year parts warranty as the earliest engineer call is the 11th March. Sourced my own repairer who could call out tomorrow (Sunday) at 12 o clock phoned D & G to update them then they decide to tell me that the company I use has to be VAT reg. Sadly the repair I sourced is not and being extremely helpful gave me another two numbers to try which is more than D & G have done and I'm paying them. I explained to D & G that I understand what they told be ragarding their reduced calls due to covid but feel they have not made any allowance's for their reduced service with regards to their customer who is paying them having to find their own repairer because what I have found is that our local repairers tend to earn under the VAT threshold. Don't think I'll be bothering with any appliance insurance in future. Will probably have to order a new machine as AO can deliver on Monday 1st March.