WHERE IS MY £400 PANASONIC STEAM CONVECTION OVEN AND MICROWAVE?????? WHY HAVE YOU KEPT IT? 3 FORMAL COMPLAINTS NOW TOLD YOU'VE LOST IT BUT WON'T CALL ME BACK. IT WAS COLLECTED 4 WEEKS AGO. I WAS THEN TOLD RUST ISN'T COVERED, RUST IS INSIDE THE SEALED UNIT DUE TO A FAULT WITH STEAM FUNCTION, NOT VISIBLE TO CONSUMER AS WE CANNOT BE EXPECTED TO TAKE A DANGEROUS WHEN OPENED APPLIANCE (SUCH AS A MICROWAVE WHICH CONTAINS RADIATION FOR GOODNESS SAKE!) APART TO SEE IF THE SEALED INTERNAL UNITS ARE RUSTY! I'VE NOT SEEN IT SINCE IT LEFT. 11 HOURS OF CALLS, 3 COMPLAINTS RAISED. NO ANSWER. COMPLAINTS CLOSED WITHOUT CONTACT. NO EMAILS. OMBUDSMAN NOW INVOLVED! AND I HAVE ASKED JOE LYCETT AND RIP OFF BRITAIN TO COMMENT. I'VE TRIED MY BEST! I HAVE HAD ENOUGH. UP TO AN HOUR ON HOLD THEN CUT OFF 11 TIMES. HAVING CHECKED REVIEWS YOU CAN'T CHANGE ON PROPER SITES I'VE FOUND THIS IS NORMAL FOR YOU! DISGUSTED. HORRIFIC COMPANY. SMALL CLAIMS COURT ACTION PENDING ALSO!! IN CAPITALS SO YOU'LL ACTUALLY LISTEN AND POSTING THIS TO EVERY REVIEW SITE I CAN FIND! WORST OF ALL, YOU KNEW THIS WAS A FAMILY WHERE TG3 ADULT HAS SERIOUS HEART AND LUNG ISSUES AND IS SHIELDING, OFTEN TOO UNWELL TO COOK HENCE BUYING AN ITEM SUCH AS THIS TO WARM ITEMS SAFELY! SHAME ON YOU DOMESTIC AND GENERAL!!!!!!!!!