We have been paying for many years for tumble dryer, washing machine and dishwasher care plan. We cancelled washing machine and dishwasher care plan 2 yrs ago but when we had washing machine plan, they replaced our previous expensive Dyson washing machine with much cheaper Hotpoint WMEF963 washing machine which recently started leaking water from bottom. We also have recently cancelled our tumble dryer care plan with them. We have had care plan for many yrs on our expensive Bosch condenser tumble dryer, (20 yrs old) but when it recently stopped working they replaced it with a much cheaper Hotpoint 8kg graphite condenser tumble dryer worth £258 from ao (they only gave me choice of 2 models). I had to wait good 7 days for delivery. Customer service agents can also be quite rude and not very helpful when you ring. If you ring D and G customer service agents, they will then tell you to ring the manufacturer yourself to arrange the repair.