Very poor customer service, I booked a dishwasher repair but D&G didn’t not communicate my repair request to the service engineers my husband took a special unpaid day off work in anticipation for the arrival of the engineers. When I called D&G to confirm the time of engineers arrival they told me that they had not communicated the repair request to the service company therefore no availability was now available. They issued me a complaint reference and transfered my call to resolution department who I thought would help me find a solution to my problem but having spoken to Tim who instead of helping had attempted to tell me that it was my fault to book the service repair online (question why advertise to book online if you want us to call and book repair) secondly he advised that as I have extended 2 year manufacturing warranty he told me that I should not book repair with D&G but with the manufacturer (second question WHY IS D&G TAKING MONEY IF WE CAN NOT USE THEM UNTIL AFTER THE 2 YEAR WARRANTY. SHOULD THEY BE TAKING MONEY AFYER THE 2YEAR WARRANTY EXPIRES. In essence this means that D&G TAKE MONEY FOR NOTHING AND DONOT PROVIDE YOU THE SERVICE UNTIL THE END OF THE MANUFACTURER WARRANTY. so be very careful if they policy before taking out the insurance with D&G as they are con-artist after your money. I will be cancelling my service and reporting the to the financial regulator and trading standards agency .