By far the worst insurance company. They accept your money for insurance and then find every excuse they can to not cover you. They asked me to pay for my own engineer with the promise that I will be reimbursed and have now said complaints are ‘looking into it’. I have to wait another three days to be contacted after already being left for a week without a fridge/freezer. I have a toddler in the house and they know this and have it on record and they still don’t have any sense of urgency. I can’t actually believe they have done this and made me £100 out of pocket for an engineer and now won’t cover my appliance when they were the ones who phoned me to take the policy out. They also make you send evidence to an email that isn’t properly managed and emails are constantly lost and you then have to keep sending the same thing multiple times. If you want cover for your appliances I would highly recommend not using this company this has caused so much stress for something they should have rectified.