Never ever ever ever ever get Domestic and Generals repair and care plan, it is beyond useless and the engineers they use will leave LIVE WIRES in your kitchen with two small children at home. My washer dryer broke and AO sold me the plan saying you are not charged anything except the monthly fee, sounded great so I signed up. I am now on my 6th visit from the engineers to get the washer dryer fixed, it will be two and a half months without a washing machine with two small children. 1st visit - Engineer diagnosed a broken heater and snapped belt, ordered parts and booked in the next appointment for two weeks time! 2nd visit - Engineer fits new belt and heater, the engineer leaves and we put on a wash, hooray we thought! Half an hour into the wash the washing machine loses power and wont drain. 3rd visit - Engineer diagnoses faulty system board and orders a new one, books another appointment for two weeks time! 4th visit - Engineer pulls out machine to fit system board on discover LIVE WIRES behind the machine, the first engineer had fitted the wrong sized belt that flew off and severed the power cable, the second engineer was too lazy/incompetent to pull the machine out to find this. Engineer orders new power cable and books appointment in for two weeks time! 5th visit - Engineer fits power cable, starts machine and the belt won't stay on, he orders a new drum, pully, heater and belt, books an appointment in for a weeks time. 6th visit - cancelled by Domestic and General without informing me and my complaint it ongoing. The whole process is so stressful, the two week gaps in appointments is just unreasonable and the lack of communication is awful. AVOID