Our D&G fridge freezer broke down. We told D&G we needed a replacement. They sent us a list of potential fridge freezers we could have. After selecting one and waiting a week for it to arrive (with no fridge in the meantime) we were told by delivery men on it's arrival that the fridge was the wrong fitting. They asked who had suggested this fridge as a possible replacement. When we told them D&G had recommended it they said "that explains it". After being kept on hold for hours we finally managed to order a replacement for the replacement. However, were told that it would take three weeks to be delivered. The day before delivery, someone from D&G phoned to let us know that the second model we had ordered (and was due to be delivered tomorrow) had actually been discontinued and delivery cancelled. There was no apology or even acknowledgement of how poorly they had dealt with the situation. After telling D&G we were now just simply willing to accept any fridge freezer they could send us as soon as possible, were under the impression that a fridge freezer suitable for our kitchen would FINALLY be delivered and the matter resolved. Four days later, the fridge was delivered. Once again, the delivery men stated that it was not the correct fitting to go with the sliding doors. Having waited over a month for a fridge of any kind, we told them we would still like the fridge despite it not being the ideal design. The delivery men agreed and set the fridge up. Matter resolved? No. A few hours later D&G rang to say the fridge needed to go back to them so they could sort out the correct doors for it. After going through the entire chronology and making it clear that we will not be giving up this fridge until a replacement one is physically in front of us, we are currently on hold with D&G as they try to decide their next move. Getting to the stage that we even have a fridge, no matter how unsuitable for our kitchen, has been such a strenuous ordeal that we will literally barricade ourselves in before giving it up for them to adapt the doors (which will no doubt take weeks on end). In conclusion, an absolute joke company that we can't wait to cut ties with. Will NEVER deal with them again, and similarly to another customer I would rate them 0 out of 5 if at all possible.