I have not had a fully functioning washer dryer since 4th November when I first contacted D&G, who I have an extended insurance contract with! After four engineer calls my original machine was finally replaced on Friday 26th November. HOWEVER, on use the following day, the new replacement machine clonks and has sprung a leak, and cannot be used! Numerous lengthy telephone wait attempts to speak to someone, being passed between Whirlpool and D&G, with each saying its the other's responsibility! They do not recognise my consumer rights and that I wish the new faulty machine replaced, not repaired? They will only progress this complaint after an engineer inspects the new replacement faulty machine and then decide! My rejection has not been accepted, and my consumer rights under the Sales of Goods Act 2015, have not been adhered to and refused! I want my rights upheld D&G! I am your customer and I want you to take responsibility and respect my request to reject the new machine as it is not fit for purpose! The wait time for a satisfactory resolution is totally unacceptable as the matter has been outstanding since 4th November. I am disabled, and on the clinically extremely vulnerable government register, and need to change my clothes regularly as I suffer with crohns. You are not helping with this long drawn out matter. I want the new faulty washer dryer replaced as is my consumer rights of rejecting an item not fit for purpose.