Absolute rubbish customer service. Have had to call then 4 times over the last week and each time waited more than 40 minutes for someone to answer the call. Two visits by an engineer last week to repair my appliance but it still doesn't work. Called again to be told that an engineer would be with me on the morning of the 14th Dec, however no one turned up. Another 55 minutes on the phone trying to find out what happened to be told that they had put my address down wrong against the repair - however, they had my phone number but no-one called me to ask why I wasn't answering the door!! Am now told that the engineer will call me, however I won't hold my breathe.