Absolutely worst Insurance Company I've… Absolutely worst Insurance Company I've ever dealt with, as I write this review I'm on the phone to customer services who has VERY rudely cut me off while i was taking and put me on hold for no reason at alI didn't even get the chance to finish my sentence she just cut me off and has left me waiting for what I have no idea Absolutely shocking !!! I've paid over 3 years insurance for my dryer and no its broken its took 2 weeks for an engineer to come out with a time slot of 2pm-4pm, he didn't even arrive until 4.30pm so he was late he spent less than 5 minutes here and said oh you need a drum a heating element and something else but we don't carry them items !!! So now I've got to wait another 7 days which will be Christmas eve so I have no chance of getting this repaired any time soon, I work on the front line and have to wash my uniform every day, and I have no other options but to keep putting my heating on so I get get things dried on the radiators all day, I'm Absolutely dreading my heating bill, but D&G couldn't care less there happy to take my money but when it comes down to me needing a repair there quite happy to let me wait weeks for it to be done, the engineer said he can't write off my dryer and D&G said they can't so whos lying ??? I'm cancelling all my insurance with D&G because there a waste of time, please do yourselfs a favour a AVOID this company find another that's efficient and reliable because these are none of them I'm so annoyed I spent so much money paying these cowboys over the years, oh and the women on customer services keeping checking I'm still on the phone she's not saying anything the music stops for a few seconds and I can hear her then she just clocks ne back on to the music, they have not got a bit of decency to allow me to speak, wow shocking customer service Policy number BJR0000702