Don’t buy their service plan. Booked an appointment on 21st Dec. First available appointment 4th January. Text received next day advising part out of stock and appointment cancelled and gave no indication of when part would be available. I called and pointed out that by cancelling I would go to the back of the queue but they advised me this would not be the case. Today, 30th December part is in stock and the next available appointment is 11th January. They refuse to understand or agree that I have been pushed to the back of the queue even thought the part is in stock well before my original booking. I can see other reviews on Trust Pilot where people are having bad experiences too. This indicates my experience is the norm! My repair is for new brushes for a washing machine but their policy is to replace the complete rear drum. So a minor job turns into a stressful issue for the customer. By the way I am posting my experience on every review site possible so people know the way customers are genuinely treated.