They used to be really good. Unfortunately, lately you cannot get a repair for about a month so you're stuck with no appliance for a long time which really disrupts your life. Im left with no washing machine for a month now, what's the point in paying every month? I'm starting to rethink being with them honestly. After paying so much each month, you expect a better service. I had to wait two months just for an engineer (absolute gem) to come out and write off my fridge at the end of last year. Christmas was pretty rubbish with a dodgy fridge that kept leaking all over my kitchen. I can't say I've had the best experience honestly, which is a shame as they're lovely people. Just too busy and really not worth the money