Pay out over £62/month for kitchen appliances. Thought this would be for peace of mind if something went wrong!!!!! Couldnt have been more wrong. Could have refitted my entire kitchen with electrical appliances with what we've paid out!!! Washing machine broke down 4th Jan 2022. 1st a available appointment was Thurs 13th Jan. Engineer arrived nd said he didnt have the part 'Pal' !!! Hate being called that!!! Would arrange to come following week on the Fri 21st Jan. Then got a txt to say an engineer would come on Mon 24th Jan!!! Not holding my breathe!!! Shocking service. Dont know how they are still legally allowed to operate.