Dear Sir / Madam My Aunt Mrs May Butler who is a customer of Domestic and General. In January Mrs Butler’s Fridge Freezer broke down she called Domestic and General to inform them so they sent someone to look at her fridge freezer but they said it was unrepairable so Domestic and General agreed it needed to be replaced and they will replace it . Mrs Butler chose a fridge freezer and it was meant to be delivered to Mrs Butler . When it finally came the delivery people took of the packaging but found it was damaged it had a big dent at the front of the fridge freezer so they had to take it back and arrange to deliver another one . we are now in March and still Mrs Butler have not been sent her fridge freezer . Domestic and General said they are going give her a £100 for the inconvenience and arrange for someone to come and measure Mrs Butler’s doorway to see if the new fridge freezer she chose could fit when delivered this has not transpired no one have come to measure up . A hundred pounds is a pathetic gesture considering it’s been 3 months . This situation has distressed Mrs Butler she is a elderly disabled person , still she have not got her fridge freezer it has been now 3 months this is unacceptable and unprofessional . Mrs Butler have now made a official complaint on this matter and she is also taking legal action as Domestic and General have breached their own policy