When I purchased my £999 Macbook Air via the John Lewis website I also purchased Domestic & General insurance for accidental damage. I had spilled a liquid over my laptop and I sent my MacBook Air in for repair, and after three weeks, I received my laptop in a flimsy paper envelope with dents all over it. I had received the laptop in WORSE condition than when I had shipped it. Even worse, the laptop had not been repaired. There were no indications that the laptop had been repaired at all. It's been more than two months since I sent my laptop in for repair, and it still hasn't been fixed. After filing a complaint about my broken laptop, I contacted Domestic & General support (nearly 3 weeks after filing the complaint), and they had the audacity to lie to me over the phone. They claimed that the laptop repair company had made "several attempts to reach me." This is a blatant lie because I read my emails on a daily basis, including the junk folder. They then lied to me on the phone, claiming that they had "called me earlier" and that I had told them that I was "unavailable”. I had never had a call from them before, and I had informed the support representative of this, who was quick to deny it and tried to shrug it off. They further claimed the flimsy envelope was "Apple approved packing." I've had many repairs done in the past, and this was NOTHING LIKE the packaging my laptop is typically packed in. This packaging would never be approved by Apple, as there is no bubble wrap to protect the laptop. They had requested that I forward images of the dents on my laptop which I have done so and it has been 18 days and I have not got any update. I purchased insurance for peace of mind but the service I have experienced has been the complete opposite. Instead I have been without a laptop for over 2 months and I have had lies fed to me the entire time. My feedback to Domestic and General: Please assist me in resolving my issue; I want a fair and timely resolution that will satisfy me. NB: Please see attached images as proof.