Our washing machine broke 3 weeks ago and we made an appointment for an engineer to visit and diagnose the problem one and a 1.5 weeks later. The enginner advised us that a part was needed to be ordered therefore we received a call stating that an engineer would visit this morning with the part and resolve the issue... this is three weeks after notifying them of the issue. Engineer turned up with no part and stated that he did not realise that he had to bring the part with him and that it would take possibly another 5 days. We contacted Domestic and General who has written our washing machine off however refused to provide us with vouchers to go and purchase a new machine straight away. They insisted that they would send us a link via email within 2 hours for us to select a new washing machine which matches the spec of the current washine machine. Low and behold we have received NO link 7 hours later. Telephone contacted Domestic and General and they apologised for 'leading us on' earlier however we should receive the link at some point. We have four children whoch creates a mointain of washing and we habe had to have the inconvenience of asking family members to use their washing machines during the last three weeks. Please do not ise this company. They do not care as long as they have your money!