Hi im writing this review because i feel so annoyed with domestice and general, who i have been a custermer with for over ten years and i wouldn't want anyone to experience the terrible service that i have had. When my whirlpool microwave developed a loud electrical buzzing noise i rang domestice and general, who arranged for it to be picked up by their repair agent, who then returned the microwave to me 10 days later. When it was returned I asked the driver to wait while I try the microwave as soon as I switched it on there was aloud buzzing noise and it went on fire. I rang domestic and general and told them what had happend. They said that they would email me a choice of similar featured microwaves as a replacement. I was offered the wirlpool modell W7MW 461. When I looked at their brochure online, it showed that the 18 programs which it had were well lit and easy to see; which is important for me. When it arrived, I switched it on and found that the 18 square programme pannel had no backing light as I thought. Of a night, it is extremely difficult to see, unlike what was advertised. I called Domestic and General and explained the problem, who said that because i had switched the microwave on, that it couldn't be returned as it was classed as used. As a loyal and long-term customer, I am very disappointed with this.