Put claim in for TV on 16th Feb. Engineer came out and fiddled with it and said he's fixed it. Turn tv on later that evening, still same issue but now something else is wrong too. Call back and get another engineer out. Comes out and says he needs a part. Books another appt. Comes out and says he need ANOTHER part. This time, about 5 inches of the screen is missing. Tells me another part is needed. This time engineer doesn't call in the morning to advise of a time of arrival so I call. Promised engineer is booked in for the last appt of the day. Get a call at 4 to advise he is stuck in traffic. I've raised a complaint at this point and advisor asks me for one last chance. Books appt for Thursday and promises to call me on the Monday. Engineer arrives and needs another part. I laugh at this point. I wait for the call and then call back on Thursday only the advisor isn't in and new advisor begs for one last chance as part is already in. I make it clear that I know the part isn't in and its a stalling tactic. One final chance. I waited in today. Stressed as needed to get to hospital appt and arranged for someone else to sit in for me. Nope, nothing. Nada. Zilch. I work in finance and confidentiality is so important so can't work while engineer is here. I've missed so much work. Do they care? Do they foook!