You sent out a plumber to look at my Worcester boiler which had stopped working. He just looked at it and said "it's not the Boiler it's the water pump in the airing cupboard" then he said " I am not allowed to touch anything but the boiler" Before he even came I was set up with a Direct Debit for £300 (which I obviously later cancelled) I complained by phone and asked for another engineer to come out, but not the one I had before. Oh no, that was not their policy, so I finished with them. I later found a boiler engineer who opened the front of the boiler and found a burned out transformer which he quickly replaced and also another part, and the boiler was fixed and working in less than two hours and at 2/3rds of the price of D & G. You are absolute rubbish,do you ever look at your reviews? Would never use you again.