Bought a policy for my TV, it developed a fault so contacted them, due to the TV being less than 12 months old they transfered us to the manufacturer. We organised a repair but the manufacturer returned someone else's TV and have been giving us the run around ever since. Due to still paying the insurance we asked for their help, at first they sounded sympathetic, put us on hold for 5 minutes, then just transfered us back to manufacturer customer services. They just washed their hands of us! What's the point of paying for insurance if they are not going to help fight your case, when clearly the manufacturer is in the wrong. Don't waste your money with this company absolutely useless. We will never use again to insurance any appliances in our home.