Appalling service from D&G. I took out the policy last year and had a letter from Bali this year telling me my annual service was due. On telephoning Bali was told that they didn’t cover my area and I should never been sold the policy. After contacting D&G several times, of which 1 Customer service person who was extremely rude and aggressive over the phone told me I couldn’t speak to a supervisor as he was working from home, he then just put me on hold and disappeared never came back. I called again and spoke to another person who registered my complaint, seems they don’t log your dissatisfaction unless you specifically say it is a complaint. Anyway I was told my complaint was logged and someone would contact me within a week. Needless to say this didn’t/hasn’t happened. So I contacted again today to cancel my policies. Apparently I should be contacted within the next 3 working days, I won’t hold my breath. Very quick to sell policies regardless of whether they can actually do the work or have any company who could. Very quick to take your money, not very quick at providing the service you have been paying for and from what I have read on line on there complaint procedures it could potentially take anything from 8 weeks to 6 months to get an “offer”, not my money refunded. I am absolutely disgusted with this company, it’s non service and non existing customer service. Will defer judgement on refund policy but it’s not looking good so preparing email to Ombudsman and TV programmes.