I purchased a Dyson V10 in July 2019 for £449.00 and took out a 4 year insurance policy with Domestic and General upon purchase. The vacuum cleaner stopped working in March 2020, during the COVID-19 pandemic lockdown. I have contacted D and G to make them aware of this and they gave me a number for Dyson, which I contacted and two separate occasions they promised to send a courier but have not. As my insurers, DG has done nothing to rectify this matter and keep passing me back to Dyson. I have been without the use of this vacuum cleaner for 2 years and D G has refused to honour the policy, though the vacuum is clearly defective through no fault of my own. Is this what you consider good customer service and aftercare? DG you should be very ashamed of yourself and how you treat policy holders, who take out policies in good faith to protect their investments. You have refused to honour the policy agreement.