I've had my policy for 9 years. My tenant reports a fault with my range cooker on the 30/11/22. I get given a approval code for repair on that date and ring up Stoves on the 01/12/22 to book a repair (as I'd called after 18:00 and Stoves were closed). Stoves text me date on 02/12/22 with a repair date of the 20/12/22!!! I ring back D&G on the 03/12/22 saying this isn't good enough. The lady on the phone says I've since cancelled my policy but finds it in the end. The appointment is cancelled and I am promised a text on the 05/12/22 with an earlier date and nothing shows up. I ring up on the 05/12/22 at 17:15 and am told by the 1st two people that I've cancelled my policy, and they cut me off, despite remaining calm, professional and not swearing. The 3rd person is calm and sympathises with me but she can't do anything as its now gone past 18:00... I ring up again on the 06/12/22 and speak to the complaints department. Nice lady and she can't get hold of Stoves and she books me with RepairCare for the 08/12/22. Tenants and managing agent updated but the person arrives on 07/12/22 which the tenants aren't to happy with as they were busy. No update so I call RepairCare on 09/12/22 and they say parts are on order but don't know what or when it will be repaired. I get a text from RepairCare on the 12/12/22 saying parts are out of stock and they'll update me in 7 days?! I ring back D&G on 14/12/22, explaining that it's 2 weeks on and nothing is fixed. They tell me RepairCare have since cancelled the repair and that only Stoves can fix my appliance!??!?!?! despite RepairCare visiting and doing god knows what to it. Lady then puts me through to Stoves (without warning) who say my appointment is still active?! Now currently in a phone call AGAIN trying to get the oven replaced, as it stands my tenants will be out of an oven for a month and over Christmas. Joke of a company. 6+ hours in 15+ phone calls!