I could write an essay about my appalling experience with D&G but will try and condense it as much as I can. I never write reviews but really want to warn people about terrible company. I also want some sort of closure on this whole experience. Basically cooker broke down. Eventually a replacement was arrange. Paid £160 for private installation and removal as apparently we were told our policy didn't cover this. Then guess what, brand new cooker was faulty. Then the fun began. I would say all in all I must have spent over 10/12 hours over the phone. You wait for ever trying to get through then when you do you are passed to one department to the next. D&G favourite quote is , ‘That’s not my dept’. So you get put through to another dept after another long wait and only to be told the same line. Then to add insult to injury you have to repeat the whole problem again to another member of staff who hasn’t a clue how to resolve your problem. But if that’s not bad enough D&G expect the customer to sort out their mess by passing them through to their suppliers also. So not only do you have to spend hours on the phone to. D&G but you have to then chase up THEIR suppliers and delivery companies. So for instance I had to spend hours of my time for the suppliers to pick up the faulty cooker that they wanted back. Put it this way if I was running a training course in how to run a bad company D&G would be the company I would use as an example.A company is who are very efficient at taking money and then that’s where the efficiency stops. It’s obviously down to bad management bad training and no pride in what you do. I actually feel sorry for the staff who have to work in that sort of environment. They must get very irate, angry customers on the phone all the time. So bottom line is if you enjoy wasting hours of your life on the phone and get some sort of kick out of being wound up and frustrated then this is the company for you. If D&G actually read these reviews I would say this. My elderly parents have been with your company for as long as they can remember. They would not have coped with your pathetic excuse for customer service. They would probably still have no cooker if I hadn’t been able to fight for the service that they were entitled to as a paying customer. I worry for all the other elderly and vulnerable customers you have who have no one to fight for them. When I use the word fight I actually mean it. It’s not exaggerated for effect. That’s how it feels trying to get the service you actually pay for. Who ever is in charge of this appalling company should be ashamed of themselves. While you sit there your staff are enduring countless irate angry customers (judging from this review website). And your customers have to go through the most frustrating experience you can imagine. Also heres a little tip for who ever runs this company. Instead of asking your customers to do all the leg work how about having the person who picks up the phone to do what they are paid for. Let that one call handler actually resolve the issue. Let them do the ringing around and chase up suppliers and delivery companies. That’s what’s called good customer service. That’s what paying customers would expect. Your staff would get a better working environment and job satisfaction. It’s not rocket science !!!! We will of course be cancelling our insurance policy with you. We would rather save the money up than give it to you. We never want to have to go through this experience ever again. D&G get your act together. Your customers deserve better than this.