I don't usually leave reviews but want to highlight an issue, so people will be made aware of something that may catch them out in D & G terms and conditions. I had 3 appliances insured and added a 4th. When doing so I clearly told the clerk I moved into my house with the tumble dryer already there. That should have been the point that he explained that if I could not produce a receipt for the item, if asked, D& G would refuse to repair it.
My dryer broke, so I tried to book an engineer on line. I received an email from a "claims department" asking for proof of purchase. I emailed back explaining the above. They then amazingly asked me to troll back through all my housesale paperwork to find the TA10 Form -fixtures and fittings list!.
At this point I decided to cancel ALL 4 of the insured appliances.
I wasn't prepared, in the future to possibly be asked for proof of purchase for any of the other 3 ( by that point having possibly paid monthly installments for months/years ) only to be told they wouldn't then honour the contract and send an engineer.
So be warned , you may wish to consider this before insuring with DG, and possibly be caught like I was. Guess we should always read the t & c.... but I relied on the call handler., when told I "inherited the dryer" to be transparent and bring it to attention.
1 month ago
Domestic and General has a
1.7
average rating
from
608
reviews
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