I sent a review weeks ago and it just went into the ether. You have repaired my daughter's washing machine numerous times. It's the same old problem somehow clothes get caught between the drum and the frame resulting in clothes getting damaged and blocking occurring. I've got so fed up with it that I've cancelled the policy and bought a new washing machine. A sign of madness is to keep on doing the same thing and expecting a different result. For pete's sake use AI to identify what the cause is and them do something different and replace the machine. I did it in the end as you left me no choice