well the washer packed upon a Wednesday the engineer came the next Wednesday said it wanted a new drum heater and 2 other parts the washer is 7 year old it will cost over 200 pound to fix it and they most properly renew it. we called them on Friday nobody new if it was going to be replaced or not we had to ring on the Monday still the same rang on Wednesday they said we will repair it and we are still waiting to get it repaired and it in its third week we have been paying for it for 7 years and its gone up to £10 a month. ringing them up is a nightmare press this button then press this button. then they put you on hold we have a cooker insured with them we did not know we still had they sent the renewal forms to wrong address because we moved but they still took money out the bank for over 4 years we only found out with looking at the direct debits and I had already bought a part for it. don't go near these people the rubbish