I don't normally write reviews, but felt compelled to do so following the appalling Customer Service from D & G. I have been paying £24.24 every month,for nearly 2.5 years,for a protection plan that covers my Vaillant Boiler, for any repairs etc. Initially Vaillant sent out an engineer, to evaluate the Boiler and ensure it was in good working order - it was and I duly paid £24.24 per month. I had the boiler serviced twice during that time - no issues! In July of this year I was told that there was a crack on the outside of the flue (It had always been there but was not an issue before!) and that I either needed a new flue OR a guard to cover the flue (This was also put in writing). The engineer was very helpful, and even told me that it was cheaper to buy a guard and fit it myself. He even told me where I could buy it from - problem solved! Imagine my surprise when I called out an engineer today to fix my boiler, only to be told that he wouldn't fix the Boiler until the flue was replaced! I had followed the instructions of the last engineer to the letter, and at no point was I told that my Boiler was not covered unless I replaced the flue. I spoke to D & G complaints department, who informed me that the Boiler WAS covered, BUT they would not do any work on it until the Flue was replaced. So whats the point of me paying for a protection plan? The Boilers covered but they refuse to fix it ! I asked to be paid back my installments from July as I have clearly been mislead, but was told no! So I have cancelled my plan immediately and will certainly not trust or take out a D & G policy again. I have now escalated the complaint and will be looking for compensation. I will update this review with the outcome.