I've been paying Domestic & General Insurance for at least 5 years to cover my oven in case of a break down. The bulb recently failed in the oven so I called them to arrange a repair. It took some time to book the repair as they needed more details about the oven, even though they knew what oven they were covering. I gave all the info they requested but when the engineer arrived he had the incorrect part. No problem as these things happen but they didn't call back so I called again to ask when an engineer would visit. They explain I would receive a call back but that never happened so I called again and again and again but was always told that somebody would call back which they never did. I even spoke to their complaints department but they could never resolve the issue either. On the last call I immediately cancelled my the "insurance" as they are clearly incapable of fixing anything. I will never take out any D&G cover again.