So....have Domestic and General Care and Repair Plan. Monthly cost but allows you to call out an engineer when your appliance eg washing machine or dishwasher breaks down. No call out fee. No parts or labour fee and if they can't fix it the plan replaces like with like at no additional cost. It's a no brainer! So had cause to call them out. Smooth, professional process. Slot booked, out within a couple of days. Email to let you know when. Text giving the time. Hoover/Candy Engineer arrived very promptly. Had the place ready for him to work. Worked very quickly and efficiently and had it repaired within a few minutes. Put the machine back, explained what was wrong. Told me about cleaning products but no hard sell. Appreciated. Very professional/aware of being clean and tidy too.....Hoover/Candy....thanks for a pleasant start to a Saturday morning. Washing machine up and running again! Oh and a great washing machine btw Hoover Optima Wash System, very large drum so takes lots of washing ...saves energy; fast spin and eco friendly. Very happy customer this morning. Thanks Domestic and General and Hoover Candy. Highly recommend.