Firstly I want to say that I rarely if ever review a product or service but the level of service provided by Domestic and General was so bad that I felt it necessary to do so in the hope that I will save current and future customers not only there hard earnt money but also the sheer inconvenience of having to deal with this company. I have also written this review having exhausted all Customer Complaints procedures so am not writing this in haste or in the moment of frustration. We have had five appliances covered with Domestic and General for approximately 5 years now, probably longer paying approx £600 pa for the privilege. On 31st December 2018 our washing machine packed in. After calling D&G we were told the earliest anyone could come out was 9th January. Just to be clear D&G expect customers who pay alot of money in annual insurance to wait 9 days just for a diagnosis. I suspect it is actually a policy to make customers wait this long in the hope that they will just go and buy a new one thereby allowing D&G to collect vast amounts of premium for no pay out. Anyway because we had had the policy for so long we decided to wait it out despite the inconvenience especially given we have four children and were in the middle of school holidays. We were also specifically told by the person at the end of the telephone to keep any laundry receipts and we would be reimbursed.Fair enough I thought........but more on this later. On the 9th January a friendly appliance repair man arrived and told us the machine needed new parts. No surprise there. The visit was followed up with a phone call to say they could return to fit the parts on 17th January. We had come this far and so despite the increasing inconvenience we decided to wait it out. Finally, 17 days later we had a working washing. And so on to there Complaints Procedure which I had started on day 1 because I did not think it was acceptable to wait 9 days just for a diagnosis visit. After this sorry saga was finished we received a letter not long after awarding us £55 compensation and this only because I had raised the complaint in the first place. £20 for loss of use of machine and £35 for cost of and laundry. Despite being told I would be reimbursed for any laundry receipts of which I had one for £100 (6 people/17 days) and a pile of washing still to be done. My advice to anyone with one of these policies is to cancel it as soon as possible. Keep your own hard earnt money and put whatever you are paying into a house account so when the day arrives when your appliance fails (which it will do!) you can choose to get a repair man out or go and purchase a new one with the money you have saved in your house account.