If you happen to have sky protect issued with this company make sure you notify them that you have sky q boxes, because you yourself do not own the q boxes they are covered with sky for breakdowns and wear and tear. We notified domestic and general that we had up graded to sky q boxes in November 2017, so that means because they did not notify us that the boxes are owned by sky and we do not need the insurance for the boxes, means they owe us from November 2017 to today at £11.99 a month, but surprise they do not have any phone calls from us then notifying them that we have up graded to sky q ( or they would have to pay it all back ) why I would not tell them we have up graded because if anything would have gone wrong they would not be covered. I have just been told no phone call nothing they can do. SO PLEASE CHECK YOU HAVE LET THEM KNOW KEEP A RECORDE TIME AND DATE, but they can still dispute this look at us