Having read other reviews I can agree Kent Appliances are appalling, I also had repair booked, numerous failed calls over months, flooded my floor, failed to re attend, told Domestic and General, although they were sympathetic they told me they were their agent for Ashford area, I live in village just outside yet they said they could not get to me for a week took day off and they did not turn up, again no answer on phone, if you have a Domestic and General policy and they appoint Kent appliances from Medway I strongly advise to insist on another repair agent or get your own.