Strongly disappointed with D&G as a company selling insurance cover. You don't get what you pay for with their insurance cover. Mine was an insurance policy for Boiler Service, what a joke calling it a Service! This company couldn't care less about their customers, especially if you're Elderly, Severely Disabled be it Mentally or Physically, don't have a degree in Technology or Engineering and not forgetting the complexities of The Law. All they are interested in is taking money from people and doing whatever they can to 'get out' of providing the care service they profess in their literature, i.e. Customer Policy letters with headlines such as "Relax, we've got you covered"! The Policy I paid for offered an annual service on my Baxi Boiler. To arrange this, Customers are told to ring for a service engineer appointment. D&G policy states "Arrange a day that works for you". In reality, you are informed that an appointment is only arranged via Baxi Customer Services. My Policy date ended 10/4/19 and guess what, the only appointment available to me was 9/4/19, despite my contacting them several months in advance! As I expected, despite being told the Engineer would call anytime between 9am until 5pm and would ring me at least half hour prior to his visit. After waiting all day for him to arrive or ring, he did not! When I contacted D&G, I was told that their records state an Engineer called at my property. Well, he must have been invisible, as myself didn't see him, neither did my very diligent, very yappy dog with outstanding hearing! Therefore, any problems with the Boiler ,which should have been picked up by the Promised Annual Boiler Service Engineer were not! Was this extremely poor service due to the fact that several weeks earlier, fed up with D&G's increasing policy costs, lack of value for my money, their expectations placed on customers of all ages and capabilities to visit their Online Boiler Care Portal for boiler maintenance advice! Are you kidding! WHAT PLANET DOES THIS COMPANY COME FROM! Customers expected to learn boiler engineering, no doubt another ploy to not provide a service and terrible Customer Care I cancelled the Policy?