Sold me a protection plan for a fridge/freezer over the phone, the sales person made it sound fantastic, unlimited parts, unlimited labour to repair a fridge/freezer, and if they can't repair it, they will replace it (Fantastic right?), when they realised they could not repair the fridge/freezer after 2 engineer visits (no idea why they went to see it twice), they want to cancel the policy instead of replacing the fridge/freezer as promised. They told me that I misunderstood what the sales person said... luckily, all phone calls are recorded, but they need 3-5 days to get the phone call, and they will investigate, if they cancel my policy, I'm going straight with the call recording to trading standards, as its blatant miss-selling, beware guys, I can't imagine how many people have been scammed!