I cancelled a plan with Domestic and General back in August 2012, it was sent by recorded delivery and confirmed on the royal mail website it had been signed for. I did not get any renewal plans for it, so my understanding was it was cancelled. Then in August this year they sent me a renewal for £18 I contacted them to cancel, but also to refund the 7 years previous as the washing machine I did have, went on fire and had been gone since the beginning of August 2012. I have been in contact by phone and email and I get ignored, keep telling me I need to supply another policy. I didnt have a washing machine so what do I need another policy for. It was over three months until a second hand one was acquired and there is no insurance covering that. They are holding on to money that isnt even theirs, I havent agreed to them taking the funds from my account in the first place. The plan covered the Hotpoint washing machine I had, you do not cover fresh air, it was also cancelled before the renewal date in 2012. My friend has a cover with Homeserve, but it does not cover plumbed in items such as washing machines and dishwashers. This cover has nothing to do with the original washing machine. I would think twice before taking out any cover with this company, stealing money that isnt even theirs. Ive even sent them a picture of my washing machine ive had since December 2012 Its a BEKO, not a HOTPOINT. As usual its the company who make mistakes and then try blame it on the customer. They dont reply to emails, or when I make a call, nothing by letter since They have taken money without consent for 7 years