Ive insured our washing machine fridge freezer and dishwasher with D & G for years. They used to be very good. This year our dishwasher rubber seal was ragged and the man sent out, condemned it. D&G supplied a Hotpoint HSFC3M19C replacement. This machine does not work and I have installed Salt and Rinse aid to no avail; also an engineer came and adjusted the height of the drain pipe a the back, and levelled the feet, which the installer hadn't bothered to do. This morning Ive been phoning Hotpoint, and D and G. to get a further engineer out. Ive given up as I have achieved nothing all morning. The websites are like mazes, you have to know policy numbers and service names, and once on the phone they both keep putting you on hold while you are to be transferred to another department. Cancelling my D&G Policies. This is looking like a very un- customer friendly company, now. What Happened?? Disgusted.