Worst Service I have EVER Experienced. D + G took over service contract for Hotpoint Tumble Dryer earlier this year. A repair was booked in for Friday 1st November with a time slo9t of 12 noon -6pm , which was a wait of over a week. I took time off work to be in - nobody turned up. After a Lengthy 30 minutes plus, phone call- and with confirmation that the date and time of the booking was correct, no reason or apology was given for the "no show". after being passed to at least 3 departments, they offered a new date of 11th November,but said they did not want to give us that date as it was to long to wait. They gave me a reference number and a phone number of The Regional Repair Centre in Tyseley Birmingham and told me they could do the repair quicker- I phoned ,0121 789 9991 and after several attempts i got to speak to someone. They gave me a date of Friday 7th November, but told me i would need to supply them with the policy number as well as the quoted reference number. I was also told this needed to be received by this morning for the booking to stand. I have phoned every 15 minutes since 10pm, nobody has answered as at 2.30pm. At 12 noon i did get a pre recorded message saying they are out to lunch between 12 noon and 1pm. I have phoned the D+G complaints number , which again is automated,and again they leave you hanging on with the normal apologies but no action. FULL OF QUOTES ON WHAT A GREAT COMPANY THEY ARE , AND THEIR STANDING AS AN FT250 COMPANY- BUT YOU ARE NOT A GOOD COMPANY AND YOU HAVE NO TIME FOR YOUR CUSTOMERS- I am also annoyed that the lowest rating i can give is 1. I am sure your profit margins are good because youi take the money and don't provide any service.