So basically I think I paid insurance on a machine for 7 years, every month £5.49 I never once missed a payment. My machine breaks, they send out an engineer, who says there’s too many problems with the old machine and I’ll probably get a new one if I’ve been paying a long while... so I get a text telling I’m entitled to a new machine, the only option of machine is the one I chose. It comes, bitterly disappointed, it leaks, it has a reservoir of water in the door by the seal after every wash that spills on the floor, it has a rubbish wash cycle so the powder doesn’t wash out, all clothes come out dripping wet, it has a fraction of the presets on it my old machine does.... guess what?! They won’t change it because it’s been installed and used... of course it has! I’m a working mother I like to have clean laundry and send my children to school in clean clothes! Not to mention the fact I also like to smell nice and fresh for work rather than use the clothes that were in the basket when the machine broke.... there was no option other than the machine I have been given and it is NOT of the same standard.