Typical insurance company although they will say they are not they are an extended guarantee company Have taken money off me for 6 years for cover on 5 kitchen appliances total amount well in excess of £2500 had 3 calls in that time and now they are telling me the don't cover a screw attaching a hinge that is attached to the machine that was supplied with the machine that has gone faulty as the " external hinges and fixings "are excluded although I can't find any reference to this in the policy documents (what a surprise ) this hinge and screws are now an obsolete part so I can't even buy them and fit them myself I pay £50 ISH a month for this cover now looking to put this into a savings account to replace/repair the appliances and keep it away from these robbers UPDATE : Just got hold of 2 screws same size fitted them myself SORTED. Which is all I wanted YOUR LOSS domestic and general if you are thinking about taking out a cover plan DONT!!!!!!!!!!!!!