I’m a leukaemia patient still having ongoing treatment. I’ve suffered 3 mini heart attacks recently and came home discharged from Kings Hospital arriving home 10 pm to find boiler not working. I’m still recovering from pneumonia diagnosed October,ie 6 weeks ago.No hot water no heating, sub zero temperatures outside. Frost on cars, grass and house freezing cold with no hot water. Rang D&G as I have service plan. Firstly they take your call out fee so you’ve no escape backwards because they won’t help you whatsoever until your excess fee clears. Despite that I have serious complex health issues lady said 1st available engineers in 48 hours time. Call out any time during day won’t offer even an am or pm or indication of time. Just some point 8 am to 6 pm. Told her I live alone I’m literally just discharged but have massive ongoing health treatments. Couldn’t care less she was unsympathetic, unhelpful, almost enjoyed that I was crying and clearly in distress. Don’t pay them your money pay more and get a plan that’s designed to help you when things actually go wrong, they’re happy to take your money and welcome you as a customer but what’s the point when they throw you under the bus when you need help? Go to a provider that supports you when you need them even if that’s paying a bit more money each month, it’s worth it.