Absolute waste of money and time having a policy with these guys. Read your T+Cs carefully. What they did do was replace a faulty fridge freezer. So in that respect they did at least deliver there. What didn't work quite so well was basically everything else. Fridge/Freezer was integrated - replacement delivered but old one couldn't be taken as they aren't insured to remove integrated appliances.... Were we informed beforehand? No. AO very apologetic and confirmed they constantly hear complaints from customers about D and G customer care. Resolution there came none except an apology for not informing us and a recommendation to use checkatrader to get the old one removed prior to installation of the new. Cost so far £80 (owing to D and G not informing this was last minute and the fridge needed installing the following day) plus spend to date on a policy with D and G which I dread to think about having to add up given the care received. When informed D and G that the person living in the property was elderly and it took two men to lift the appliance just to deliver therefore there was no way it could be switched off ahead of being replaced the response from D and G was sorry use checkatrader and get it switched off. Apologies again but no real action from D and G other than to say they could reschedule the appointment to install the new fridge freezer. AO also put out as they have had to reschedule a collection for the old fridge as well so everyone but D and G suffer. Absolute joke of a company. There is a reason they get so many bad reviews. Now we know they are all true. I would honestly rather just pay for a new fridge than give these jokers any more of my money.