FRAUD!! DO NOT USE DOMESTIC & GENERAL!! When we took out our policy they clearly stated they would replace our washing machine if it could not be fixed. When the mechanic came round he confirmed that the machine could not be fixed, so we expected D&G to uphold our agreement. However, they are flat out refusing to replace the machine with no valid reason. All the while we still don’t have a functioning washing machine. When we took out the policy D&G said we were buying “peace of mind”, however all we have is a broken washing machine, a long email exchange with an incompetent D&G claims rep and a mountain of laundry. It’s needless to say, but I wouldn’t recommend D&G. I’m genuinely astounded that they are still in business if they treat customers this way.