A very incompetent company... They don't mind taking your money but fail to deliver a service they they promise to deliver. I waited for the engineer to turn up after booking an appointment over a week prior. Their customer service even called with the ordasity of trying to sell me more insurance and even confirmed the appointment. I called up at 5.30pm after waiting on hold for 20 mins where the operator assured me he should still be on his way to complete work even though she could not reach him on his phone.... Needless to say I'm still waiting. A JOKE OF A COMPANY!!!!!!