we have been paying our insurance premiums since 2007 for our washing machine it was written off by the engineer after a 2 week wait we got a choice of 1 washing machine that when it turned up was the completely wrong machine so after 2 hours of being on the phone to D & G I was told that a replacement machine was ordered and would come on Thursday nobody could tell me when the wrong machine would be picked up on the Wednesday evening the delivery company rang to say they had not received the product to deliver to us so more phone calls to domestic and general nobody could tell me why the machine had not been sent just that someone had made a mistake hoover candy rang me on Thursday to say I wouldn't be getting my washing machine that day it would now be Saturday on the Friday the wrong machine was picked up but received no text to give us a collection window the response from the delivery men was they were not given our number to let us know and their comments about domestic and general was they are shambolic and this problem happened all the time well its now Friday evening and wev just had a call from the delivery company they cant deliver our washing machine because again they haven't been sent it so we can not contact any one until Monday we have been lied to and let down all through this whole nightmare process and what is worse we have paid for this appalling service