You wouldn't think that after Scottish Power sold us boiler breakdown and service cover things could go wrong with the actual provider Domestic & General. From start to finish (well they never really started!) the experience was awful. An engineer came round to our house to do an annual service. To my utter amazement the engineer said he could not access the boiler area as there was a cover over it. It required 2 small screws to be removed from the panel and then there would be access. The engineer didn't even try to attempt to get access and left within 5 mins. We received a letter from Domestic & General (D&G) saying the engineer could not gain access to initiate a service and that the cover didn't include removing wooden covers a boiler such as this Worcester Bosch boiler. Surely the engineer must have had experience of this model as it is fairly common. Instead my partner called an independent and they took the 2 screws off and did a service in 45 mins. I explained this to D&G's customer service department and supplied photos to show how the access was gained. They seemed in denial and totally unwilling to take on board the points I raised. After 3 emails to them and letters coming back from D&G (incidentally those took at least 1 week to come through) they said they would not agree to compensation and if I was not happy I should take my complaint to the Ombudsman. Frankly useful. So I cancelled my policy with immediate effect. You couldn't really get any worse from I experienced - they didn't appear to acknowledge the photographic evidence until prompted to look again at attachments sent in emails.